Indian Passport

Know more about Passport Offices

Ahmedabad	Coimbatore	Kolkata	Ranchi
Amritsar	Dehradun	Kozhikode	Shimla
Andaman and Nicobar	Delhi	Lucknow	Srinagar
Bangalore	Ghaziabad	Madurai	Surat
Bareilly	Goa	Malappuram	Thane
Bhopal	Guwahati	Mumbai	Trichy
Bhubaneswar	Hyderabad	Nagpur	Trivandrum
Chandigarh	Jaipur	Patna	Visakhapatnam
Chennai	Jalandhar	Pune
Cochin	Jammu	Raipu

Steps to Apply for Passport Services

2. Visit Passport Seva Portal http://passportindia.gov.in

How to fill Passport Application Form Online

Steps to Submit an Application at Passport Seva Kendra

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Where to apply?

Application Channels Overview Passport Seva Kendra (PSK) Q1: What is a Passport Seva Kendra (PSK)? A: Passport Seva Kendras are extended arms of Passport Offices and render front-end services related to passport issuance. These Kendras cover functionalities from token issuance to granting of application for passport issue/re-issue and other services. Passport Office (PO) Q2: What is a Passport Office (PO)? A: Passport Offices (PO) are vested with the authority to issue passports, besides revocation and impounding and exercise control over the PSK(s) under them. They handle all back-end functions required for processing all passport applications. The POs are responsible for (i) printing (ii) lamination (iii) dispatch of Passports,(iv) liaison with MEA Hqs, state /UT admn and police, (v) PVR review, (vi) besides attending to (i) establishment matters, (ii) legal cases, (iii) RTI cases and (iv) financial matters. Q3: What are the various locations where I can submit my application for obtaining a passport? A: You can submit Passport Application Form Online. Q4: What are the various channels through which I can apply for Police Clearance Certificate (PCC)? A: For Police Clearance Certificate (PCC) you need to fill the PCC Form online via e-Form Submission (preferred) or via Online Form Submission. For submitting your PCC application online, you need to register yourself as a user on the website(www.passportindia.gov.in). To create your user account, please click on "Register" link on Home page. Q5: Where can I submit the diplomatic /official passport application form? A: Normally applications for diplomatic and official passports are entertained only at the Consular, Passport and Visa (CPV) Division, Patiala House, New Delhi. However, you may apply at the Passport Office having jurisdiction over your present residential address. Q6: Can anyone else submit my passport application on my behalf? A: Under the new system, it is mandatory for all applicants to be physically present at the Passport Seva Kendra (PSK) along with Application Print receipt and original documents after submitting application Online. Q7: I want to add my spouse name on my passport. Where can I apply for the same? OR I want to change my existing personal particulars in the passport. Where can I apply for the same? A: If you want to add spouse name in your passport or for change in personal particulars you need to apply online for re-issue of passport to the concerned PSK. Q8: What are the key changes with respect to passport application submission at District Passport Cells/? A: Only fresh passport applications will now be accepted at District Passport Cells. Therefore, following cases will NOT be handled at District Passport Cells: Re-issue Case Tatkaal Case Complex Case Click here to view list of complex cases Miscellaneous services (e.g. Police Clearance Certificate (PCC)) Online Q9: Can I apply online for re-issue of passport? A: Yes Q10: Can I apply for Police Clearance Certificate application online? A: Yes Q11: How can I apply for a passport online? OR What are the things I need to take care of while applying for a passport online? (Checklist) A: To apply online, you need to be a registered user. When you apply online, you also have an option to download an e-Form that you can fill offline and upload later on. For downloading the form you need not be a registered user, but for uploading the form you need to register yourself. To apply for a passport online , please click on "Home". You can also upload the documents required for applying the passport. You should have the scanned copy of the documents. Q12: What kinds of applications are handled at a Passport Office? A: Following types of applications are processed at a Passport Office (PO): Special purpose passports for visiting countries like Israel/Taiwan Diplomatic and Official Passports Processing of District Passport Cell applications and cases sent by respective Passport Seva Kendra Processing of complex cases escalated by Assistant Passport Officer at Passport Seva Kendra to Regional Passport Officer at Passport Office Q13: I want to apply for a fresh passport. Can I apply for the passport at a Passport Office as it is near to my place? A: No, you cannot apply for a passport at a Passport Office. You need to visit Passport Seva Kendra to submit your passport application.

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Application Form Overview

Application Form Overview Q1: What are the various passport services and which form has to be filled in? A: The various passport services are: Issue of Fresh Passport: You can apply for fresh passport if applying for the first time. Re-issue of Passport: You can apply for re-issue of passport if you are applying for another passport in lieu of an existing passport for any of the following reasons: Your passport has either expired or is about to expire. You can apply for re-issue of passport up to one year before expiry or within three years after the expiry of the existing passport without fresh police verification, provided there is clear police report with respect to your previous passport and there is no adverse entry in the system. Your last passport has expired more than three years ago You want to change the personal particulars or other details specified in the passport Pages in the existing passport booklet have exhausted Passport booklet is lost Passport booklet is damaged. The booklet may be damaged beyond recognition or damaged but recognizable (i.e. Passport number is readable, name is legible and photograph is intact Miscellaneous Service: Issue of Police Clearance Certificate (PCC) Main Application Form Q2: The Surname field is blank on my passport. And my full name is written in the Given Name field. Could anybody tell the process to add the surname to my passport? A: If you find any mistake/error in the particulars printed in the passport booklet and the application form you submitted, please return the passport for necessary rectification. Any additional fees required to be paid would depend solely on Assistant Passport Officers (APOs)/ Passport Officers (POs) decision. If there is a misrepresentation of facts, then penalty could also be imposed. Applicants are requested to apply online which will ensure that the passports are delivered without any typographical errors since the applicants have themselves fed the data. If you have done a mistake while filling your passport application form i.e. you have filled your full name in the "Given Name" field, then you will need to apply for re-issue of passport for change in personal particulars. Police Clearance Certificate (PCC) Form Q3: Can Police Clearance Certificate be issued for more than one country through one application form? A: Police Clearance Certificate can only be issued for one country through one application form. Diplomatic/Official Form Q4: Is it necessary to paste the photograph in the printed copy of online filled Diplomatic/Official Passport Application Form? If yes, what should be the specifications of the photograph? A: Yes, All applicants need to carry two coloured photographs (size 4.5 x 3.5 cm) with white background. Applicants should affix photographs on the printed copy of the online filled application form. First photograph needs to be affixed on the first page of the application form without any signature/stamp. Second photograph needs to be affixed on the third page of the application form, and then stamped across with office stamp and signature of the Head of Office. Documents to be attached with the application form Q5: Do I need to provide original documents or will certified copies or extract be enough? A: Applicants are required to attach self -attested photocopies of all the required documents with the application form. Original documents must be produced at the counter; which will be returned after verification. Q6: Is Identity Certificate mandatory for Government/Public Sector/Statutory body employees? OR Can a government employee apply as an ordinary citizen without submitting the additional documents? OR In what cases Annexure B and M have to be submitted and is it mandatory to submit these documents? A: For issuance of fresh passport, Government/Public Sector/Statutory body employees need to submit either Identity Certificate in original as per Annexure "B" or No Objection Certificate (NOC) as per Annexure "M" as an additional document along with the application form. If he/she submits Annexure "B", passport will be issued without police verification and if he/she submits Annexure "M", then passport will be issued on post police verification basis. For re-issue of passport, Government/Public Sector/Statutory body employees need to submit No Objection Certificate (NOC) as per Annexure "M" as an additional document along with the application form. Q7: I am working in a private bank. ? Am I required to furnish my Identity Certificate? A: Only Government/Public Sector/Statutory body employees need to submit their Identity Certificate. Employees of private banks are not required to submit Identity Certificate while applying for passport. Q8: If a government employee wants to apply for major change in name in passport, is advertisement/declaration/announcement in a leading newspaper required to be submitted? A: If Government/Public Sector/Statutory body employee wants to go for major change in name, then he/she has to submit the following additional documents: Gazette Notification changing name in applicant's department. Fresh ID Certificate in changed name. Deed poll/sworn affidavit as per Annexure "E". Hence, advertisement/declaration/announcement in leading newspaper is not required Q9: Is No Police Verification (PV) possible in case of change in name of Govt. /PSU/Statutory Body employees? If yes, what documents are required? A: The documents required rare: Issue of fresh passport: In case of change in name of Govt./PSU/statutory body employees, Pre-PV will be done. Post-PV will be done on submission of Tatkaal documents. To know the document details, please click on "Documents Required" link on Home page. Q10: Can dependents of Government/Public Sector/Statutory body employees apply for the passport in the normal process without submitting any affidavits? A: Dependent family members of Government/Public Sector/Statutory body employees can be issued passport without police verification, if they submit the following additional documents along with their application form: "Identity Certificate" in original as per Annexure "B" (of dependent) Standard Affidavit as per Annexure "I" Otherwise, passport would be issued to them on pre police verification basis, or post police verification basis - if they apply under the Tatkaal scheme. Q11: Is it mandatory to submit Birth Certificate for applicants who are born on or after 26.01.1989? A: Yes, for applicants born on or after 26.01.89, only Birth Certificate issued by the Municipal Authority or any office authorized to issue Birth and Death Certificate by the Registrar of Births and Deaths is acceptable. Q12: Do I need to submit a Birth Certificate for re-issue of a passport? A: In case of re-issue of passport, you need to submit a date of birth proof, if either your old passport is lost/damaged or you want to change date of birth details in the passport. Q13: I am a salaried person and Income tax is deducted from salary. What are the documents I need to submit for Non-ECR status? A: Following documents have to be submitted for Non-ECR (previously ECNR) status: Proof of assessment of income tax and actual payment of income tax for the last one year; OR Income Tax return statement (with income tax being paid by the applicant) for the last one year that is stamped by income tax authorities and a copy of your PAN card. To know the document details, please click on "Documents Required" link on Home page. Q14: What documents are required when there is a change in name on account of divorce? A: Following additional documents have to be submitted:- Court certified copy of Divorce decree or self attested copy of Divorce certificate Deed Poll or Sworn Affidavit as per Annexure "E" given in the Passport Instruction booklet To know the document details, please click on "Documents Required" link on Home page. Q15: What documents have to be submitted for applicants who are unable to provide the prescribed marriage certificate or joint affidavit due to marital discord or separation and are applying for fresh passport? A: Such applicants have to submit an affidavit sworn before First Class Judicial Magistrate or Executive Magistrate on a Non-Judicial stamp paper as per specimen provided in Annexure 'K'. For format of Annexure 'K', please Click Here (Instruction Booklet) Q16: What are the requirements /documents needed for getting the date of birth changed in my passport? A: To change the date of birth in your passport, you have to apply for re-issue of passport and get the specified change done in the personal particulars. To know the document details, please click on "Documents Required" link on Home page. Q17: I want to apply for a passport. I have changed my address last month. What documents should I submit along with the application form? A: You need to submit the following documents: Old passport in original with self-attested photocopy of its first two and last two pages, including ECR/Non-ECR page (previously ECNR), the page of observation (if any) made by Passport Issuing Authority and validity extension page, if any, in respect of short validity passport Proof of present address Also, provide your "Previous Residence with Reference Details" in Column 3 of the supplementary form. Q18: Can I apply for change in my gender or change in father's/mother's name in the passport? What additional documents do I have to submit? A: To change your gender or your father's/mother's name, you have to apply for re-issue of passport and get the specified change done in personal particulars. To know the document details, please click on "Documents Required" link on Home page. Q19: An applicant has repatriated from abroad at Government cost and wants to apply for a fresh passport. However he does not have a proof of refund of repatriation cost to Ministry of External Affairs. What should he do? A: Meet the Assistant Passport Officer (APO) at his/her nearest Passport Seva Kendra (PSK). Q20: In case of Christians, Muslims and Parsis, will marriage certificate issued by Qazi/Church be accepted as a valid proof for marriage certificate? A: An attested copy of marriage certificate issued by Registrar of Marriage would only be accepted as a valid proof for marriage certificate. If you have marriage certificate issued by Qazi/Church, then you need to meet Assistant Passport Officer (APO) at your nearest Passport Seva Kendra (PSK). Q21: What should be the value of the stamp paper on which the various affidavits required are to be executed? A: An affidavit needs to be prepared on a non-judicial stamp paper of minimum value. Q22: I am a self employed person and have recently shifted to Bangalore from Delhi. I want to apply for a passport on Tatkaal basis, but I don't have any address proof. What should I do? A: It is mandatory to submit proof of address to apply for a passport. For Proof of Address, attach one of the following documents: Water/Telephone (landline or post paid mobile bill)/Electricity bill/Statement of running bank account (Scheduled Commercial bank excluding Regional Rural banks and local area banks)/Income Tax Assessment Order/Election Commission Photo Id card/Gas connection bill/Certificate from Employer of reputed and widely known companies on letter head Spouse's passport copy (First and last page including family details), (provided the applicant's present address matches the address mentioned in the spouse's passport) Parent's passport copy, in case of minors (First and last page) Applicant's current and valid ration card Aadhaar Card Registered Rent Agreement (for a period of more than one year) Note: If any applicant submits only ration card as proof of address, it should be accompanied by one more proof of address out of the given categories. Q23: Passbook/statement of which all banks is acceptable as proof of address? A: Click here to view the list of banks whose passbook/statement is acceptable as proof of address. Others Application Form Related Queries Q24: What are the major defects noticed at the PSK/ Passport Office , when an application is scrutinized? A: The major defects noticed at the PSK/ Passport Office , when an application is scrutinized are as follows: If an applicant has stayed at more than one place during the last one year from the date of submission of his/her application, all the addresses should be indicated. Any incomplete residential information when noticed during the Police Verification not only attracts penalty but also leads to considerable delay in processing the case. Applicants are required to attach self-attested copies of all documents with the application form. Original documents must also be produced at the counter; these will be returned after verification. Whenever, there is addition of spouse name in the form and if the applicant's previous passport did not have the spouse name, attach the required documents. Similarly, whenever the spouse name is not being mentioned in the new application whereas the earlier passport had the Spouse name, then the Divorce deed/Death certificate etc. has to be enclosed, to enable the Passport Office (PO) to accede to the request of the applicant. For applicants born on or after 26.01.89, only Birth Certificate issued by the Municipal Authority or any office authorized to issue Birth and Death Certificate by the Registrar of Births and Deaths is acceptable. The Birth Certificate should contain the name of the child, name of father and mother, date of birth, place of birth, gender, registration number and date of registration. If the Birth Certificate doesn't contain the name of the child, a declaration on plain paper signed by parents, is required to be submitted specifying the name of the child. All other applicants born before 26.1.1989, should either submit Birth certificate issued by a Municipal Authority or any office authorized to issue Birth and Death Certificate by the Registrar of Births and Deaths or School leaving certificate/Secondary School leaving certificate/Certificate of Recognized Boards from the school last attended by the applicant or any other recognized educational institution. Illiterate or semi-illiterate applicants (Less than 5th class) can submit notarized affidavits indicating their place and date of birth as per specimen provided in Annexure "A". Photograph is not required for applications submitted at Passport Seva Kendra (PSK). For applications submitted at other collection centers, ensure that the photograph is front facing with both ears visible, and has a plain white background. Photograph is not to be signed. For details refer "Table 1: Dos and Don'ts concerning Photograph to be submitted at Speed Post Centre (SPC)/Citizen Service Centre (CSC)" in the passport instruction booklet. Single parent of the child born out of wedlock should submit a declaration affirming the particulars furnished in the application about the minor child as per: Annexure "C". Use black or blue ball point pen only. Do NOT fill the application form with ink-pen or pencil. Self attested photocopies of documents have to be submitted with the application form. Under the Tatkaal scheme, you need to submit a Standard Affidavit as per the specimen provided in Annexure 'I' along with Verification Certificate as per specimen provided in Annexure 'F' or three documents out of the list of sixteen documents mentioned below. The Passport Issuing Authority has the right to verify the authenticity of the Verification Certificate from the official who has issued it. For three documents to be submitted from the sixteen documents listed below, one of the three documents should be a photo identity document and at least one of the three must be amongst the documents indicated as (a) to (i) below and name in all the three documents should be same. Electors Photo Identity Card Service Identity Card issued by State/Central Government, Public Sector Undertakings, local bodies or public Limited Companies SC/ST/OBC Certificates Freedom Fighter Identity Cards Arms Licenses Property Documents such as Pattas, Registered Deeds etc. Ration cards Service Identity Card issued by State/Central Government, Public Sector Undertakings, local bodies or public Limited Companies Railway Identity Cards Income Tax Identity (PAN) cards Student Photo Identity Cards issued by Government Recognized Educational Institutions in respect of full time courses Driving Licenses (valid and within the jurisdiction of State of submission of application) Birth Certificates issued under the RBD act Gas Connection Bill (of one year before and current bill). Bank/ Kisan/ Post Office Passbooks Aadhaar card TATKAAL applications which are accompanied by Verification Certificate as per Annexure "F" should always be in the Official Stationery of the officer issuing the certificate, and invariably enclose the official and residence telephone no. of the officer along with mobile no., copy of the Identity card with photograph of the officer and the photo of the applicant should be stamped with the office seal. Defense officials who need not submit their photo ID should submit any other photo ID for record. The applicants are also advised to bring an affidavit on non-judicial stamp paper duly attested by a Notary Public, as per the specimen provided in Annexure "I". Q25: I have printed my online form and have found a mistake. How can I correct it? A: At the Passport Seva Kendra (PSK) please ask the Citizen Service Executive (CSE) to make the required changes in the application form.

Fee Payment

Fee Payment

Q1: What is the fee for applying for a passport? A: To know the fee details for ordinary passports, please click the "Fee Calculator" link on the Home page. No fee is required for Diplomatic/Official passports. Q2: How can I make the payment? What are the accepted methods of payment? A: Online Payment has been made mandatory for booking appointments at all PSKs. Online Payment can be made using any one of the following modes: Credit/ Debit Card (MasterCard and Visa) Internet Banking (State Bank of India(SBI) and Associate Banks Associate Banks only) SBI Bank Challan Note: Applicants applying under Tatkaal need to pay, only the fee as applicable under Normal Category while making Online Payment. The balanced Tatkaal fee applicable should be payable in "Cash" at Passport Seva Kendra/ Passport Office, once application under 'Tatkaal' category is accepted. Chargeback / Refunds:- No claim for refund, return or exchange of fee will be entertained for passport related services. In case of multiple payments for the same ARN, for Passport related services including miscellaneous services, the claims for refund will be dealt with as per extant policy governing them. PSK Applicants visit Passport Seva Kendra without appointment as Walk-in can pay in cash. Q3: How much do I have to pay for Police Clearance Certificate (PCC)? A: The fee to be paid for Police Clearance Certificate (PCC) is Rs.500/-. Q4: How can I cancel my appointment and get refund on cancellation? A: Once you have paid fee and booked the appointment, then refund of paid amount is not permitted. Q5: Can the fee be refunded if we have not booked an appointment? A: Once payment is made the same cannot be refunded. Q6: Can I transfer my paid fee from one Application Reference Number (ARN) to another ARN? A: The fee once paid cannot be transferred from one ARN to another ARN. Q7: What if I do not have a SBI Bank account? A: If you are not a SBI Bank account holder, you can continue to make payment online using either the Credit/Debit Card of other banks or SBI Challan. Q8: What if multiple payments are done for making passport fee payments? A: Refund of excess payment will be made by the concerned RPO. Q9: What is the validity of fee? A: Payment will be valid for one year from the date payment has been made. If you have booked appointment then the validity of fee will be one year from first appointment date. Q10: Should I carry the online Application (ARN) receipt while visiting to PSK at the time of appointment? A: Yes. You will be required to carry online application receipt along with all necessary documents. Note: Click the "Print Application Receipt" link to print the application receipt containing Application Reference Number (ARN)/Appointment Number. Online Payment Q11: Which payment gateway is used for Online Payment? A: SBI gateway is being used for Online Payment. Q12: If online payment has been made but appointment has not been booked? A: Appointment can be booked by clicking the "Schedule Appointment link after successful fee payment. You can check fee payment status by using the link "Track Payment Status". Q13: How can I use online payment option while booking appointment for Tatkal passport? A: If you are applying under Tatkaal, you need to pay only the fee as applicable under Normal Category while making Online Payment. The balance fee as applicable for Tatkaal will be payable in "Cash" at Passport Seva Kendra, once Tatkaal application is accepted by Passport Officials. Note: Please refer to the "Fee calculator" link on the Passport Seva website to know the fee applicable to you. Q14: Can I change the scheduled date of appointment once the payment is done through online? A: Once an appointment at Passport Seva Kendra is confirmed, it can be rescheduled only two times within a year of the first appointment date. Q15: How much charge/amount do I need to pay while paying through e-Mode payment option? A: For Debit/Credit cards, bank will charge 1.5%+service tax. Any change in the charges will be notified accordingly. However, there are no charges levied for using SBI and its Associate banks internet banking and payment through challan. All relevant charges are available on the payment screen. Q16: What if I get an error after reaching payment gateway? A: In this case bank website may be down, so please try after sometime. Q17: What should I do if amount is deducted from my Net Banking Account/Credit Card/Debit Card but PSP Portal displays the Payment Status as "Failed"? A: If the deducted amount is not refunded within seven working days, please send an e-mail to the Service/Helpdesk Id: customercare.00691@sbi.co.in or call at Service/Helpdesk Phone No.: 011-41561114 (between 10:00 AM and 5:00 PM) providing the relevant details such as Application Reference Number, Transaction Id, Payment Amount and Transaction Date. Q18: How do I make Credit/Debit Card, internet banking payment for Passport Seva Project? A: SBI Payment Gateway (For VISA and MASTERCARD credit/debit cards), direct debit option (Internet Banking) of SBI/ Associate Banks are available to pay fee online for passport. Q19: How does SBI and SBI's Associate Banks internet banking work? A: When you choose to make a payment through the Net Banking option, the payment gateway is directed to the State Bank of India (SBI) or Associate Banks Net Banking page, where you need to enter your Net Banking ID and Password to complete the transaction. Q20: What if the amount has been deducted from my account and the payment status is shown as "Failed"? A: In this scenario, you may reconfirm the payment status on the next working day through the "Track Payment Status" link on the "Applicant Home" screen. Post confirmation, you can proceed with appointment booking through the "Schedule Appointment" link on the "Applicant Home" screen. Challan Payment Q21: Which bank will do support for challan payment? A: Challan payment can be deposited only at State Bank of India branches. Q22: How much charge should I need to pay while paying passport fee through Challan payment option? A: No bank charges will be payable if you are paying fee through challan mode. Q23: When I can deposit the passport fee at SBI branch by using the challan? A: You should deposit the passport fees (in cash) at the nearest SBI Branch after, minimum 3 hours of generating challan. Q24: What is the time period of depositing the fee at SBI branch? A: Payment after the challan expiry date (85 days from the generation of challan) will be rejected by the Bank. Q25: When I can book the appointment after making the payment through challan? A: First, you check the confirmation on the fees part by using the button "Track Payment Status" after minimum of 2 working days of depositing the fees at SBI Branch. If it shows "Success" then Book an appointment by clicking the "Schedule Appointment" link. Note: In case Payment Status is not changed within two working days, check with the respective bank branch for verification. You may also report the same to SBI by sending an e-mail to the Service/Helpdesk Id: customercare.00691@sbi.co.in or by calling at Service/Helpdesk Phone No.: 011-41561114 (between 10:00 AM and 5:00 PM) providing the relevant details such as Application Reference Number, Payment Amount and Challan Deposit Date. Q26: Should I carry the fee receipt (citizen copy) of challan while visiting to PSK at the time of appointment? A: Yes, you will be required to carry fee receipt along with all necessary documents. SMS Services Charge Payment Q27: What is SMS Services? A: SMS Services is an optional value-added service for applicants. You will get appointment reminder SMS and regular updates on your mobile phone for your passport application once enrolled for this service. Q28: How can I enrol and Pay for SMS Services? A: You need to select 'SMS Services' while submitting application and Pay the Enrolment Charge online using Internet Banking, Credit/Debit Card. Q29: What is the charge for 'SMS Services'? A: You need to pay Rs. 35/- (THIRTY FIVE ONLY) inclusive of all taxes, as one-time enrolment charges. Q30: Is the charge for 'SMS Services' is refundable? A: No, once you paid for SMS Services Charge, it will not be refunded. Q31: If I could not select the 'SMS Services' while submitting the application form and have not paid the SMS Charge online but I want the service then what should I do? A: In case you have submitted the application form and paid the application fee not the SMS Charge then you can enrol for SMS SERVICES using the link 'Enrol for SMS Services' available under 'Services' section after login. You need to pay Rs. 35 /- (THIRTY FIVE ONLY) inclusive of all taxes, in cash when visiting the PSK for processing of application on appointment day.

Password Management

Q1: I have forgotten my account password, and my account has been locked due to incorrect login attempts. How can I unlock my account and reset the password? A: Please perform the below mentioned steps to unlock your account and reset the password: Click the 'Login' link on the Passport Seva Online Portal Home Page (URL: www.passportindia.gov.in), and then click the 'Having trouble Logging in?' link. Enter 'Login Id' and 'Date of Birth'; then select an option from one of the below dropdown lists: Use my Hint Question: Will prompt you to enter answer for the 'Hint Question' that you have entered while creating the Passport Seva account. Once the correct answer is provided, you will be prompted to enter a new password of your choice. Send a message to my registered e-mail Id: A link to reset your password will be sent to your registered e-mail Id. This link will be valid only for two hours from the request initiation time. You need to login to your registered e-mail Id and click the link to reset your password. In case you do not receive any e-mail communication from Passport Seva within two hours, you may follow the password reset process again. Q2: I cannot remember my login Id and Date of Birth. On attempting to unlock the account, the error 'Login Id and Date of Birth do not match' displays. How can I retrieve my account information? A: An intimation e-mail must have been received by you on creation of Passport Seva account that contains your user Id and Date of Birth. You may check the same e-mail and retrieve your user Id and Date of Birth. Alternatively, you may create a new account, if you are not able to recall/retrieve your user Id. Q3: I am unable to login to my account. On attempting to unlock the account through the 'Use my Hint Question' option, the error 'Hint question and answer do not match. Re-enter details.' displays. How can I retrieve my account information? A: The 'Hint Question' appearing on using the 'Use my Hint Question' option, is the one that you have selected on creating your Passport Seva account. The Hint Question's answer is case-sensitive and you need to enter it in the manner as it was entered while creating the account. Q4: How can I reset my password, if I have forgotten my Hint Answer? A: You can also reset your password by selecting the 'Send a message to my registered e-mail Id' option available on the 'Having trouble logging in?' screen. Q5: I did not receive the e-mail after selecting the 'Send a message to my registered e-mail Id' option available on the 'Having trouble logging in?' screen while resetting the password. How to proceed further? A: Please check if there is any e-mail from Passport Seva in the Spam folder of your e-mail account. In case you do not receive any e-mail within two hours of your previous attempt, please follow the password reset process again. Q6: The link provided in the received Password Reset e-mail is not working. What should I do? A: The link sent in the Password Reset e-mail expires after two hours from the time when the request was raised. Please follow the password reset procedure again to receive a new link in e-mail. Q7: Can I modify the details that were provided during account creation/ User Registration Process? A: You may login with your account and select "Modify Profile" link to change any of the following details: Given Name, Surname, Date of Birth, e-mail address, Hint question and answer. Please note that the "Passport Office" name provided during account creation/ User Registration Process cannot be changed using "Modify Profile". To change the passport office details you have to re-register yourself on the website

Q1: I have forgotten my account password, and my account has been locked due to incorrect login attempts. How can I unlock my account and reset the password? A: Please perform the below mentioned steps to unlock your account and reset the password: Click the 'Login' link on the Passport Seva Online Portal Home Page (URL: www.passportindia.gov.in), and then click the 'Having trouble Logging in?' link. Enter 'Login Id' and 'Date of Birth'; then select an option from one of the below dropdown lists: Use my Hint Question: Will prompt you to enter answer for the 'Hint Question' that you have entered while creating the Passport Seva account. Once the correct answer is provided, you will be prompted to enter a new password of your choice. Send a message to my registered e-mail Id: A link to reset your password will be sent to your registered e-mail Id. This link will be valid only for two hours from the request initiation time. You need to login to your registered e-mail Id and click the link to reset your password. In case you do not receive any e-mail communication from Passport Seva within two hours, you may follow the password reset process again. Q2: I cannot remember my login Id and Date of Birth. On attempting to unlock the account, the error 'Login Id and Date of Birth do not match' displays. How can I retrieve my account information? A: An intimation e-mail must have been received by you on creation of Passport Seva account that contains your user Id and Date of Birth. You may check the same e-mail and retrieve your user Id and Date of Birth. Alternatively, you may create a new account, if you are not able to recall/retrieve your user Id. Q3: I am unable to login to my account. On attempting to unlock the account through the 'Use my Hint Question' option, the error 'Hint question and answer do not match. Re-enter details.' displays. How can I retrieve my account information? A: The 'Hint Question' appearing on using the 'Use my Hint Question' option, is the one that you have selected on creating your Passport Seva account. The Hint Question's answer is case-sensitive and you need to enter it in the manner as it was entered while creating the account. Q4: How can I reset my password, if I have forgotten my Hint Answer? A: You can also reset your password by selecting the 'Send a message to my registered e-mail Id' option available on the 'Having trouble logging in?' screen. Q5: I did not receive the e-mail after selecting the 'Send a message to my registered e-mail Id' option available on the 'Having trouble logging in?' screen while resetting the password. How to proceed further? A: if there is any e-mail from Passport Seva in the Spam folder of your e-mail account. In case you do not receive any e-mail within two hours of your previous attempt, please follow the password reset process again. Q6: The link provided in the received Password Reset e-mail is not working. What should I do? A: The link sent in the Password Reset e-mail expires after two hours from the time when the request was raised. Please follow the password reset procedure again to receive a new link in e-mail. Q7: Can I modify the details that were provided during account creation/ User Registration Process? A: You may login with your account and select "Modify Profile" link to change any of the following details: Given Name, Surname, Date of Birth, e-mail address, Hint question and answer. Please note that the "Passport Office" name provided during account creation/ User Registration Process cannot be changed using "Modify Profile". To change the passport office details you have to re-register yourself on the website

Police Verification

Police Verification Overview Q1: I applied for my passport 6 months ago and the police verification is still pending? Should I keep waiting or can I apply in the new system? A: The Regional Passport office (RPO) has embarked on a special pendency clearance drive. Please wait for four weeks. If you still do not receive your passport, please visit the Passport Office (PO). Q2: Why is Police Verification required for issuance of passport? A: Passport is a very valuable document. Thus, in order to ensure that it does not go in wrong hands, police verification is required for issuance of passport. Q3: What are various Police Verification modes? A: There are 2 modes of police verification: Police Verification is required on a Post-Passport Issuance basis. Police Verification is required on Pre-Passport Issuance basis. Depending on whether an application is for issue of fresh passport or re-issue of passport, Passport Office (PO) shall decide whether Police Verification is required for issuance of Passport to you. In most cases, of issue of fresh passport, pre-police verification would be required, exception being Government servants on submission of 'Identity Certificate' as per Annexure 'B', or minors whose parent(s) hold valid passport etc. In most cases of re-issue, depending on records available in the Passport Seva system, police verification may not be required or only post police verification may be required, exceptions being re-issue of passport in lieu of lost passport or complete change of name. Q4: How much time does it take to process a passport application where Police Verification Mode is Pre/Post/No? A: Please refer the Passport Instruction Booklet Click Here Minor Q5: I want to apply for a passport for my one year old baby. Would Police Verification be done in his/her case also? OR I am a minor and wish to apply for a passport. What documents do I need to submit to avoid delay due to Police Verification? A: If either parent of the minor holds a valid passport with spouse name endorsed, passport will be issued to the minor without any police verification. Original passport of parent(s) should be presented for the verification of particulars. If parent(s) hold a valid passport, but spouse name is not endorsed, then they must get the spouse name added in their passport. For this, they have to apply for re-issue of passport and get the specified change done in personal particulars. If either parent does not hold a valid passport, passport will be issued to the minor only after police verification or you can apply under Tatkaal scheme to get the passport on post police verification basis. Q6: If parents have passport with adverse Police Verification Report or they have a criminal background, can passport be issued to minor on urgent basis? A: In such cases, minors can be issued passport under the Tatkaal scheme subject to approval of competent authority. Q7: If a minor (age 14) is applying for a passport and his parents (who held a valid passport) have expired but they had passport. Can he/she submit his/her deceased parent's passport copy and death certificate to avail NO Police verification? A: In the given case the applicant doesn't have to submit the deceased parent's passport copy and death certificate of his/her parents. Following documents have to be submitted: Proof of DOB Proof of Present Address (Of Guardian) A Declaration affirming the particulars furnished in the application about the minor child as per: Annexure "G" (signed by guardian) Attested photocopy of passport, if any, of the guardian Senior Citizen Q8: I am 65 years of age and want to travel abroad to visit my children. What documents do I need to submit to escape Police Verification? A: Passport cannot be issued without police verification in your case. But if you either produce copy of child's (Age greater than 18) passport, who is staying abroad (with page having parent's name) as an additional document along with your application or apply under the Tatkaal scheme, you can be issued a passport on post police verification basis. Employees of Government/PSU/Statutory Body Q9: Is Police Verification done for Government/Public Sector/Statutory body employees? A: Government/Public Sector/Statutory body employees can be issued passport without police verification, if they submit Identity Certificate in original as per Annexure "B" as an additional document along with the application form. They can be issued a passport on post police verification basis, if they submit No Objection Certificate (NOC) (as per Annexure "M") as an additional document along with the application form. Q10: Is No Police Verification (PV) possible in case of change in name of Govt./PSU/Statutory Body employees? If yes, what documents are required? A: The following documents are required: Issue of fresh passport: In case of change in name of Govt./PSU/statutory body employees, Pre Police Verification (PV) will be done. Post Police Verification (PV) will be done on submission of Tatkaal documents. Re-issue of passport: In case of change in name of Govt./PSU/statutory body employees, if the old passport has clear or exempted Police Verification (PV) Report and required documents are submitted No Police Verification (PV) will be done. For list of documents to be submitted please click on "Documents Required" link on Home page. Owner, Partners and Directors of Companies which are members of CII, FICCI and ASSOCHAM Q11: I am an active member of FICCI. What documents do I need to submit to escape Police Verification? A: Passport cannot be issued without police verification in your case. But if you either submit the following additional documents along with your application: Standard Affidavit as per Annexure "I" Verification Certificate as per Annexure "J" or apply under the Tatkaal scheme, you can be issued a passport on post police verification basis Students Q12: I belong to Ludhiana, Punjab and am currently studying in Delhi for past two years. I want to apply for a passport. Will the police verification be done at my permanent address also? OR I belong to Jammu and Kashmir and am currently studying in Delhi for past two years. I want to apply for my passport. Will the police verification be done at my Permanent address in J&K as well? A: Police verification will be done at both permanent and present address. Retired Government Officials Q13: I am a Retired Government official. Can I be issued a passport without Police Verification? A: You cannot obtain a passport without police verification. But, if you apply under the Tatkaal scheme or submit "Pension Payment Order", passport can be issued on Post police verification basis (i.e. police verification would be done after the issuance of passport). Residents of J&K Q14: I belong to Jammu & Kashmir and am currently studying in Delhi for past two years. I want to apply for my passport. Will the police verification be done at my Permanent address in J&K as well? A: Police verification will be done at both permanent and present address. Residents of Nagaland Q15: I am a resident of Nagaland. Can I be issued a passport without Police Verification? A: Police Verification will be done before issuance of passport. Applicants having Diplomatic/Official passport and applying for ordinary passport while in service Q16: Will Police Verification be done for the applicant having Diplomatic/Official passport and applying for ordinary passport while in service? A: In the given case, Government/Public Sector/Statutory body employees can be issued passport without police verification (PV), if they submit Identity Certificate in original as per Annexure "B" as an additional document along with the application form. They can be issued a passport on post Police Verification (PV) basis, if they submit No Objection Certificate (NOC) (as per Annexure "M") as an additional document along with the application form. Else, passport will be issued on pre Police Verification (PV) basis, or post Police Verification (PV) basis - if they apply under Tatkaal scheme. Dependent Family Members of Government/PSU/Statutory body employees Q17: My father is an I.A.S officer. Will the police verification be done in my case? If yes, can I avoid delay in passport issuance due to police verification by submitting some documents? A: Dependent family members of Government/Public Sector/Statutory body employees can be issued passport without police verification, if they submit the following additional documents along with their application form: "Identity Certificate" in original as per Annexure "B" (of dependent). Standard Affidavit as per Annexure "I". They can also be issued passport on post police verification basis, if they apply under the Tatkaal scheme. Applicants who have changed their names in past Q18: I have changed my name from Ashim Arora to Sachin Arora. Can it create a problem during Police Verification? A: You need to attach the required documents along with your application form. For list of documents to be submitted please click on "Documents Required" link on Home page. Applicants who are convicted or court case is pending against them Q19: A court case is pending against me. Can a passport be issued to me after successful Police Verification? A: If a criminal case is pending against you in any court, you can be issued a passport subject to the condition that you enclose a written permission granted by the court allowing you to travel abroad. Normally a short validity passport valid for one year is issued, subject to conditions if any, mentioned in the Court order as per GSR 570 (E) dated 25 August, 1993. Q20: I have been convicted by court last year. Can a passport be issued to me after successful Police Verification? A: Yes, subject to approval of competent authority. Applicants who have been repatriated/deported Q21: I am an Indian Citizen by origin and have been repatriated from Bangladesh. I want to apply for a passport. Can I be issued a passport without police verification? A: No, passport cannot be issued without Police Verification in your case. Other Police Verification (PV) Related Queries Q22: The file status on the website indicates that my police verification is "incomplete". What does this mean? A: The most likely problem is: Your police report says you have been at your current address for less than a year. It is necessary to obtain clearance from all your previous addresses for the past one year, for issue of a passport. OR The police report may have some inadequacies, or the police authorities may not have properly completed some columns. These are normally sent back to the police for completion. You may like to follow up with the police for speedier resolution. OR The police report indicates that some of the documents needed by the police to satisfy themselves regarding the period of your stay at that address, may not have been produced. In such cases, RPO writes to you for clarifications and thereafter processes your file further. Applications pending at this office due to incomplete police reports, or non-receipt of police reports, can also be cleared if the applicants submit any 3 of the 16 listed documents. Post-issue police verification will be done in such cases. Q23: The file status shows that my police report is "adverse". How should I proceed further? A: The most likely problem is: Your police report says you do not reside at the address given, or that you were not available for police verification. If you feel that the absence was temporary and that you normally reside at that address, you can write to RPO(giving your file number) and request a re-verification. RPO needs to get a clear police report from the re-verification, for issue of a passport OR The police report might have said that you have unresolved criminal cases against you. In such cases, your file cannot be cleared, unless the cases are cleared by the courts. If the cases have indeed been dismissed, you could submit a copy of the court order and approach the RPO for a re-verification by the police. RPO will refer your file to the police, along with a copy of the court order. On receipt of a clear report from the police, your file will be processed further for issue of a passport. In cases where the information regarding the criminal case had not been disclosed, a penalty will be imposed and the file cleared after the payment of penalty. Q24: Is police verification done before issuance of passport under the Tatkaal scheme? A: No, police verification is not done before issuance of passport under the Tatkaal scheme. In case of the Tatkaal scheme, police verification is done on No or post police verification basis as per the case. Q25: Can I get a passport on Post police verification under the Normal scheme? OR Can I get a passport without police verification? A: Depending on whether an application is for issue of fresh passport or re-issue of passport, Passport Office shall decide whether Police Verification is required for issuance of passport to you. In most cases of issue of fresh passport, pre-police verification would be required, exception being Government servants on submission of 'Identity Certificate' as per Annexure 'B', or minors whose parent(s) hold valid passport etc. In most cases of Re-issue, depending on records available in the Passport Office system, police verification would not be required or only post police verification would be required, exceptions being Re-issue of passport in lieu of lost passport or complete change of name. The issuance of passport on Post police verification under the Normal scheme depends on case to case basis. The applicant has to submit the additional required documents along with the application form to get the passport on No or Post police verification basis. To check the list of additional documents to be submitted along with the application, please click on "Documents Required" link on Home page. Q26: How will I know the type of police verification on which I will be issued passport? A: The type of police verification on which the applicant would be issued passport depends on the decision taken by Passport Office. But the applicant can submit the additional required documents along with the application form to get the passport on No or post-police verification basis. To check the list of additional documents to be submitted along with the application,please click on "Documents Required" link on Home page. Q27: Do I need to be personally present for Police Verification? A: Yes, it would be advisable that you should be physically present at the time of Police Verification. Q28: How can I prove that I have stayed at my present address for more than a year during Police Verification? A: You can submit the Address Proof to prove that you have stayed at your present address for more than a year. To know the list of documents which can be produced as Address Proof, please click on "Documents Required" link on Home page. Q29: While applying for a fresh passport, the applicant mentions his paying guest address as present address in the application form. If the applicant shifts to another address before police verification, what should he/she do? A: He/She should intimate the In charge of Police Station. Q30: I have stayed at three different addresses during last one year. Will the police verification be done at all the places? A: Yes, the police verification will be done at all the three addresses where the applicant has resided in the last one year.

Postal Dispatch and Tracking

Q1: What is the mode for dispatch of passport? A: The passport is dispatched by India Post through Speed Post to the present address of the applicant. Q2: Can I personally collect my passport from the Regional Passport Office (RPO) once it is prepared? A: Passport can be collected by the applicant personally over the counter at the RPO only in case of urgency. Applicant will be required to submit an application, stating the reason for urgency, to the respective RPO for same. However the final decision about delivery of passport over the counter is vested with the concerned Regional Passport Officer. Q3: The status on the website says that my passport has been "Dispatched/ Delivered". But I haven't received it yet. What should I do? A: We request you to check the delivery status of your passport through India Post's Speed Post Tracking Utility. Based on the displayed status, you may contact the respective speed post center or your nearest Speed Post center to confirm the current status of your consignment. In case the Speed Post authorities are unable to locate your passport consignment or they have returned your passport consignment to the sender then please contact the respective Regional Passport Office for further assistance. Q4: Do I need to be personally present to collect the passport from the postman or any of my family members can collect it on my behalf? A: It is advisable that the applicant himself collect the passport from the postman. In case of absence of the applicant, it is at the discretion of the postman to hand over the envelope to some family member of the applicant by checking their/applicant's ID proof or to return the passport to the issuing Regional Passport Office. Q5: The postal authorities have sent my passport back to the Regional Passport Office (RPO) due to my unavailability at my present address. How can I request the RPO to dispatch my passport again? A: As your passport has been returned undelivered, we request you to contact the respective RPO and submit an application so that the passport may be dispatched again. Please also enclose the proof of the present address along with the application. Passport Office may also demand some additional proofs as per the reason for non-delivery provided by India Post. Q6: My passport application is under processing and in the meanwhile my present address has changed. What is the procedure to update my address in the submitted passport application? A: As per the process passport is dispatched to the present address mentioned in the passport application form. We request you to submit an application at your respective Regional Passport Office (RPO) to update your present address. Please carry your present address proof along with a request letter while visiting the RPO. RPO may decide accordingly taking into consideration the facts placed before him. Q7: I have received someone else's passport through speed post? Please suggest what should I do? A: Please immediately surrender the passport at your respective Regional Passport Office.

Call Centre / Helpdesk

Q1: Who can help me in solving my queries? A: You can ask your queries at the following places: By visiting our website www.passportindia.gov.in By calling call centre at 1800-258-1800 By visiting Helpdesk at your nearest Passport Seva Kendra Q2: Can I ask the status of my application by calling the Call Centre? A: Yes, you can check the status of your application by calling at Call Centre at 1800-258-1800. You can talk to the Call Centre executive or punch your file no. into the IVR system to check your application status. Q3: Can a Call Centre executive apply passport on my behalf? A: No, Call Centre executive cannot apply for passport on your behalf. Q4: What do I need to know, before calling Passport Call Centre to check my application status? A: You need to provide your File Number and Date of Birth to the call centre executive to check your application status. Q5: I have lost my passport. Can I file a complaint about the same through Call Centre? A: No, you cannot file a complaint for loss of passport through Call Centre. Loss of passport should be immediately reported to the nearest Police Station and to the Passport Office or Indian Mission, if abroad. Q6: Can I enquire about my nearest Passport Seva Kendra by calling Call Centre executive? A: Yes. You can locate your nearest Passport Seva Kendra by calling the Call Centre at 1800-258-1800. You can also visit the website www.passportindia.gov.in to locate your nearest Passport Seva Kendra. Q7: Can I reply to a show cause notice received by me by calling a Call Centre executive? A: No, show cause notice cannot be replied through a Call Centre executive. An applicant has to reply the show cause notice in written or typed and send to the respective authority by post or personally meet officer concerned. Q8: Can I lodge a grievance through Call Centre? A: Yes. You can lodge a grievance with the Call Centre at 1800-258-1800. A grievance can also be lodged on the website www.passportindia.gov.in or by visiting helpdesk at your nearest Passport Seva Kendra.

3. Register yourself as new user by creating User Id.

4. Provide User Id details and click Register. E-mail Id is mandatory, registration confirmation mail will be sent to your e-mail Id.

5. Login to the portal.

6. Enter User Id, password and displayed Captcha characters and click Login. Captcha Characters

7. Select required service (e.g. Apply for Fresh Passport / Reissue of Passport).

8. You can apply for passport/reissue passport through two methods: • Alternate 1: Downloading e-Form and uploading later • Alternate 2: Filling application form online

9. Alternate 1: Download the e-Form, which can be filled offline and uploaded later.

10. Alternate 1 (contd.): Download e-Form for required service. 4

11. Alternate 1 (contd.): Fill the e-Form.

12. Alternate 1 (contd.): Upload the filled e-Form.

13. Alternate 2: Click the highlighted link to fill the application form online.

14. Alternate 2: Fill the application form online and submit.

15. Schedule Appointment PSKs for which Online Payment is mandatory for booking appointments. Access the URL: www.passportindia.gov.in for list of these PSKs

16. View Saved/Submitted Application.

17. Make payment & schedule an appointment for visiting PSK.

18. Choose the mode of payment

19. Select PSK, Enter Captcha characters and click “Next”

20. Earliest available Appointment Date will be displayed on screen. Click “Pay and Book Appointment” to proceed for appointment booking.

21. Click Payment Mode of your convenience and pay indicated application fee amount.

22. Appointment confirmed for visiting the PSK.

23. Print Application Receipt.

24. Check the date and time of your appointment on application receipt.

25. In case of additional information or clarification, please contact our national call centre at toll free number 1800-258-1800 Thank You

2. 1. Visit Passport Seva Portal http://passportindia.gov.in 2. Register yourself as new user and login to your account.

3. 1. Click the category as “Apply for Fresh Passport/Reissue of Passport”. 2. Click the highlighted link to fill the application form online.

4. Enter the Passport type information.

5. Enter applicant details & click “Save My Details” to avoid losing entered data. Click on “Next” to proceed.

6. Enter family details.

7. Enter the present address details.

8. Enter the emergency contact details.

9. Enter references information.

10. Enter the Previous Passport details, if applicable.

11. Select options corresponding to other details.

12. Verify your details carefully

13. Select ‘I Agree’ checkbox and then click the ‘Submit Form’ button to submit the form.

14. Make Payment Online / Offline

15. Schedule an appointment for visiting the PSK.

16. In case of additional information or clarification, please contact our national call centre at toll free number 1800-258-1800 Thank You

2. Citizen Collect Acknowledgement Letter Stage I – ‘A’ Counter Token Issuance Data verification & Fee Collection (Optional) Photograph Capture Scan & Upload Biometrics Capture Stage II – ‘B’ Counter Documents Verification Stage III – ‘C’ Counter Grant of Passport Citizen with valid appointment & ARN arrives at PSK Citizen Exits PSK Passport Seva Portal Glimpse of sequential flow to submit an application at Passport Seva Kendra Security Check Entry to Turnstile

3. 1. Book an appointment through Passport Seva Portal http://passportindia.gov.in 2. Visit the designated Passport Seva Kendra (PSK) per the appointment date/time, along with all the required original documents and photocopies. Applicant's presence is mandatory.

4. Step 1: Security Check

5. Step 2: Pre-processing Area Collect a token from the Token Issuance Counter.

6. Token: The token contains a Token Number, which appears at the top of the token. This Token Number is used for further sequential processing of application at PSK.

7. Step 3: Waiting Lounge Enter through the turnstile and wait in the waiting area till your Token Number is displayed on the Token display screen.

8. LCD Display: Token Numbers are displayed on the Token display screen in the manner shown below. The Counter Number where the applicant needs to proceed for his processing appears next to the Token Number. When your Token Number is displayed, proceed towards the designated PSK Counter ‘A’ .

9. Step 4: Processing Zone - PSK Counter ‘A’ At the designated service counter, Citizen Service Executive(CSE) will scan and upload supporting documents into the Passport Seva system. The CSE will click your photograph, take fingerprints and will collect the applicable passport services fee (if not already paid online). Personal Particulars as in the system will be printed and given to you for verification and signature, this would be scanned and uploaded in the system.

10. After completion of processing at PSK Counter ‘A’, wait in the waiting lounge till your Token Number is displayed on the Token display screen for further processing at designated PSK Counter ‘B’.

11. Step 5: Application Verification Zone - PSK Counter ‘B’ At the designated service counter, Verification Officer (VO) will check the original documents for completeness and correctness.

12. After completion of processing at PSK Counter ‘B’, wait in the waiting lounge till your Token Number is displayed on the token display screen for further processing at designated PSK Counter ‘C’.

13. Step 6: Granting Zone - PSK Counter ‘C’ At the designated service counter, Granting Officer (GO) takes a decision on granting of the passport.

14. Step 7: Exit Gate Collect the printout of the final status of your application (Acknowledgement Letter) from the Exit Counter. Keep this Acknowledgement Letter to track the status of your application.

15. Please note that:  After successful application form submission, with final status as "Granted", the passport printing would be initiated in case of Post/No Police Verification.  In case the application has been granted on Pre Police Verification basis, the passport printing would be initiated after a clear police report is received.

16. The applicant can track the status of the application anytime and anywhere:  Through the Passport India website: http://passportindia.gov.in  By calling the Call Centre at: 1800-258-1800

17. Thank You In case of additional information or clarification, please contact our national call centre at toll free number 1800-258-1800

1. Steps to Check Application Status: - Passport Applications - Police Clearance Certificate (PCC)

2. Visit Passport Seva Portal http://passportindia.gov.in

3. Click “Track Application Status” link

4. •Select the Application Status option. •Enter File Number and Date of Birth of Applicant. Click the “Track” button 15 digit alpha-numeric number printed on the top right corner of the Acknowledgement Letter. This letter is issued to the applicant at exit point in the PSK after submission of application.

5. Status Tracker screen will be displayed. Latest Status of the Passport Application is shown here.

6. In case of additional information or clarification, please contact our national call centre at toll free number 1800-258-1800 Thank You